The following terms and conditions will apply to all bookings of Bryn Ffynnon.
No contract will exist between us until we receive your completed booking form and deposit/full payment (as applicable) and have issued to you a confirmation of booking. At this point a legally binding contract will exist between us, and you and all members of your party will be bound by them and we will undertake to make the property available to you for the rental period set out in the booking form.
Failure to comply with these terms may lead to termination of the contract & loss of the booking.
A non refundable deposit of 30% of the rental cost will be payable at the time of booking. If the booking is made within 6 weeks of the proposed rental period then full payment is required at time of booking
Any remaining balance must be paid no later than 6 weeks before the arrival date. In the event of the balance not being received by the due date then we will treat the booking as having been cancelled by you.
Payment may be made by bank transfer, cheque or credit/debit card
If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeited. If you cancel within the 6 weeks prior to the holiday then the full balance remains due. In the event of cancellation we will attempt to re-let the property. If we are able to do so then we will refund the balance payment less any discount that we may have had to offer to secure the re-let.
We strongly recommend that you take out suitable travel insurance when booking your holiday.
Use of the Property
Only individuals listed on the booking form are entitled to stay overnight in the property. The maximum occupancy is 5 people including children. If there is any change to the original information on the booking form then we must be advised in writing as soon as possible.
The property is to be used solely for the purposes of a holiday.
Arrival & Departure Times.
Our changeover day is normally Saturday. During peak season this cannot be changed. If during low season you wish to discuss a different day then please contact us prior to booking.
The cottage will be available to you from 4pm on the Saturday of your arrival. We ask that you vacate the cottage before 10.00am on the date of departure so that it may be cleaned in preparation for the next guests.
Cleaning /Bed linen
Bed linen and towels are provided. Also supplied are tea towels for the kitchen. Please bring your own pet towels and pet bedding.
Damage to the cottage, fixtures and fittings
Please leave the property as you would wish to find it and in the same state of repair as at the commencement of your holiday. Should additional cleaning be needed then we reserve the right to make an additional charge.
In the event of accidental damage to any of the contents or one of the appliances not working properly please let us know as soon as possible. We cannot consider any claims for loss of enjoyment for defects not notified to us whilst you are still resident in the property.
Smoking is strictly forbidden inside the cottage. Should this not be adhered to and extra cleaning be needed we reserve the right to claim the additional cost from you.
Bryn Ffynnon has steps both inside and outside the property and does not have a downstairs lavatory. There are steps between the kitchen and the sitting and dining rooms. If one of your party has special requirements please call us prior to making a booking to discuss the suitability of the property.
The property has steps both inside and outside. In particular the rear garden is accessed by a flight of steps. We provide internal stairgates for both the top and bottom of the staircase but we do not provide a cot or highchair. If these are required then they should be brought with you.
We allow dogs on the condition that they are not allowed upstairs nor left unattended in the property (unless crated). Please use one of the stairgates if necessary. We also ask that if your pet likes to sit on the furniture that you protect the soft furnishings with throws.
Please ensure that you remove all dog faeces from the garden before departure.
We provide wi-fi for your use at no extra charge. If there is a problem with the connection we will endeavour to get it working as soon as possible but in the event of circumstances beyond our control we cannot guarantee an uninterrupted service. The wifi is to be used only for lawful purposes. In particular downloading or viewing of illegal material is expressly prohibited.
Right of Entry
You agree to allow the us or our representative access to the cottage at any reasonable time during the period of the holiday.
We hope you have a trouble free and enjoyable holiday. Should you feel that you have cause for complaint we require you to notify either us or our personal representative immediately in order for us to have the opportunity to put things right for you. We regret that we are unable to consider complaints that are notified to us once you have returned home.
Your personal belongings and those of your party are left at the property at your own risk.
We accept no liability to you or your party for any loss, damage or injury howsoever caused during your stay at the cottage except to the extent such loss, damage or injury is caused by our negligence or wilful default. If liable, our liability is limited to the value of the holiday price.
This Privacy Notice explains how we at Bryn Ffynnon use any personal information we collect about you.
What information we we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We will also collect the ages of guests under the age of 18.
How we use the information we hold on you
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email. If you have provided us with a mobile number we will use it to text the keysafe code to you so it is with you when you arrive.
How is your data stored
All of the personal data you supply us, as part of the booking process, is stored securely on a third party system, PromoteMyPlace.
Our booking form is provided by Wufoo who are part of SurveyMonkey. All details are held securely but we delete your data from them as soon as your holiday is over.
If you have chosen to pay by debit/credit card then the card details are collected and stored securely by our credit card merchant provider Stripe. Your full card details are never seen by us. The exception to this is if you have booked via booking.com. They do provide us with your card details but we will never store them ourselves.
Neither we nor our chosen system providers will share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about the cottage, any special offers we may have or local events. We send occasional emails ( normally no more than one a month) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
If you would like to receive these newsletters you may sign up here http://www.brynffynnon.com/rates
You may change your preferences or unsubscribe via Mailchimp at any time.
Neither Mailchimp nor we will pass your details onto any third party.
Retention of data
We will retain your personal data for up to 7 years.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
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T&C V4 May2018