Terms & Conditions

Our Agreement with you

The following terms and conditions will apply to all bookings of Bryn Ffynnon.

No contract will exist between us until we receive your completed booking form and deposit/full payment (as applicable) and have issued to you a confirmation of booking. At this point a legally binding contract will exist between us, and you and all members of your party will be bound by them and we will undertake to make the property available to you for the rental period set out in the booking form.

Failure to comply with these terms may lead to termination of the contract & loss of the booking.

Deposit

A non refundable deposit of 30% of the rental cost will be payable at the time of booking. If the booking is made within 6 weeks of the proposed rental period then full payment is required at time of booking

Balance

Any remaining balance must be paid no later than 6 weeks before the arrival date. In the event of the balance not being received by the due date then we will treat the booking as having been cancelled by you.

Payment may be made by bank transfer or cheque.

Cancellations

If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeited. If you cancel within the 6 weeks prior to the holiday then the full balance remains due. In the event of cancellation we will attempt to re-let the property. If we are able to do so then we will refund the balance payment less any discount that we may have had to offer to secure the re-let.

We strongly recommend that you take out suitable travel insurance when booking your holiday.

Use of the Property

Only individuals listed on the booking form are entitled to stay overnight in the property. The maximum occupancy is 5 people including children. If there is any change to the original information on the booking form then we must be advised in writing as soon as possible.

The property is to be used solely for the purposes of a holiday.

Arrival & Departure Times.

Our changeover day is normally Saturday. During peak season this cannot be changed. If during low season you wish to discuss a different day then please contact us prior to booking.

The cottage will be available to you from 3pm on the Saturday of your arrival. We ask that you vacate the cottage before 10.00am on the date of departure so that it may be cleaned in preparation for the next guests.

Cleaning /Bed linen

Bed linen and towels are provided. Also supplied are tea towels for the kitchen. Please bring your own pet towels and pet bedding.

Damage to the cottage, fixtures and fittings

Please leave the property as you would wish to find it and in the same state of repair as at the commencement of your holiday. Should additional cleaning be needed then we reserve the right to make an additional charge.

In the event of accidental damage to any of the contents or one of the appliances not working properly please let us know as soon as possible. We cannot consider any claims for loss of enjoyment for defects not notified to us whilst you are still resident in the property.

Smoking

Smoking is strictly forbidden inside the cottage. Should this not be adhered to and extra cleaning be needed we reserve the right to claim the additional cost from you.

Disabled Guests

Bryn Ffynnon has steps both inside and outside the property and does not have a downstairs lavatory. If one of your party has special requirements please call us prior to making a booking to discuss the suitability of the property.

Children

The property has steps both inside and outside. In particular the rear garden is accessed by a flight of steps. We provide internal stairgates for both the top and bottom of the staircase but we do not provide a cot or highchair. If these are required then they should be brought with you.

Pets

We allow dogs on the condition that they are not allowed upstairs nor left unattended in the property ( unless crated). Please use one of the stairgates if necessary. We also ask that if your pet likes to sit on the furniture that you protect the soft furnishings with throws.

Wi-fi

We provide wi-fi for your use at no extra charge. If there is a problem with the connection we will endeavour to get it working as soon as possible but in the event of circumstances beyond our control we cannot guarantee an uninterrupted service. The wifi is to be used only for lawful purposes. In particular downloading or viewing of illegal material is expressly prohibited.

Right of Entry

You agree to allow the us or our representative access to the cottage at any reasonable time during the period of the holiday.

Data Protection Policy Statement

We will hold information provided by you to us in connection with your booking(s). It will be used solely in connection with your booking & for information regarding the property. It will not be released to a third party.

Complaints

We hope you have a trouble free and enjoyable holiday. Should you feel that you have cause for complaint we require you to notify either us or our personal representative immediately in order for us to have the opportunity to put things right for you. We regret that we are unable to consider complaints that are notified to us once you have returned home.

Liability

Your personal belongings and those of your party are left at the property at your own risk.

We accept no liability to you or your party for any loss, damage or injury howsoever caused   during your stay at the cottage except to the extent such loss, damage or injury is caused by our negligence or wilful default. If liable, our liability is limited to the value of the holiday price.

T&CsV2 Dec2015